2020 Summer School - Day 3

Webinar 1 - Reducing Bed Rail Use through a Multi-Home QI Program
Tuesday, August 25, 2020
9:00 AM – 9:45 AM

Learning Objectives:

  • Listen to details of the quality improvement (QI) process adopted by one region’s homes in response to a compliance order, leading to a significant reduction in bed rail use. 
  • Review the educational materials that were developed and the QI steps and strategies used to engage frontline staff and leadership teams as change agents. 
  • Discuss the tools and plans that have been created to ensure the change is sustained. 


Cindy Bourgault, Director of Resident Care, D.H. Rapelje Lodge. Cindy, RN, MScN, has been an RN for 15 years, and with the Niagara Region for nearly 5 years working in various leadership roles. Cindy has diverse experience across health care sectors such as acute care, community, and Northern nursing in Canada's arctic. The success of the Bed Rail and Entrapment quality improvement project across 8 Niagara Region LTC homes was rooted in staff engagement, capacity building, evidence-based practice and quality improvement concepts along each step of the initiative. Cindy is also a member of Advantage Ontario's Nursing and Personal Care Advisory Group, and HQO's Delirium Quality Standards Advisory Committee.

Ronna Perin, Supervisor of Clinical Documentation and Informatics, Niagara Region. Ronna has been an RPN for 27 years working in Long Term Care. She is currently the Supervisor of Clinical Documentation and Informatics, managing a team of 9 Clinical Documentation and Informatics Leads across our 8 LTC homes. Ronna oversees the functionality and day to day operations around our documentation system and best practice, health information privacy, Point Click Care and the MDS-RAI program.

Kim Eros, Associate Director of Clinical and Support Services, Niagara Region. Kim is a Registered Nurse with a BA in Community Health from Brock University. She has worked in the Long Term Care sector for 27 years. She has held various positions in this field such as: front line RN, Director Resident Care, Administrator and now in her current position of Associate Director Clinical and Support Services at the Niagara Region.

Webinar 2 - The Impact of a Pharmacist-Driven Medication Reconciliation Program 

Tuesday, August 25, 2020                Webinar Presented By: 
9:45 AM - 9:55 AM

Learning Objectives:

  • Learn how Medical Pharmacies’ BOOMR® program (Better Coordinated Cross-Sectoral Medication Reconciliation), a quality improvement initiative, can ensure the safety of medications during transitions of care, save hours of nursing time, and has demonstrated cost-savings through reduced polypharmacy and medication-related hospital admissions.
  • Hear from a home that has implemented the BOOMR collaborative process and the resulting positive outcomes.
  • Get a glimpse of what’s next for BOOMR and the exciting future of pharmacy services


Sandra Bassett has been the CEO and Executive Director of The Wexford Residence for the last 15 years. Prior to this, she spent 30 years working in acute care hospitals in a variety of roles. Sandra is a Registered Nurse with a Master’s degree in Health Science from the University of Toronto.   She was a surveyor with Accreditation Canada for over 10 years and also sat on the Advantage Ontario Board for 9 years. Her organization won the 2011 National Health Care Safety Award from the Canadian College of Health Leaders. Sandra has received the "Most Outstanding Executive Director in Canada" in 2019.

Parnian Ghafari is the lead pharmacist for BOOMR and is responsible for innovative clinical initiatives and clinical research in senior care at Medical Pharmacies Group Limited. She has 11 years of experience working in the pharmacy industry, graduating from the University of Waterloo with a Pharmacy Degree. Parnian has since become a Certified Geriatric Pharmacist, is Green Belt Trained, a Doctor of Pharmacy (Pharm D) and is an Antimicrobial Stewardship Pharmacist. Parnian’s passion lies in digital innovation and clinical research and she has completed her Master’s degree in Nanotechnology/Chemistry studying innovate drug delivery systems.

Webinar 3 - Artificial intelligence and the delivery of care in long term care 
Tuesday, August 25, 2020
10:00 AM - 11:00 AM

Learning Objectives: 

  • Get informed about what artificial intelligence (AI) is, its limits and practical ways it could be used to improve the delivery of care in LTC, from monitoring changes in residents’ health to flagging potential inspection issues. 
  • Discuss the many technologies and sources of data already available in LTC, how they could be used with AI and concerns participants may have about AI in the home. 
  • Explore research projects that have leveraged data collected by existing video surveillance and location systems to monitor residents’ health status and augment clinical and preventive care using AI applications. 


Andrea Iaboni, Geriatric psychiatrist and Scientist, Toronto Rehabilitation Institute, University Health Network. Dr. Iaboni is a Geriatric Psychiatrist and Assistant Professor in the Department of Psychiatry at the University of Toronto.  She is based at the Toronto Rehabilitation Institute, University Health Network where she is the Medical Lead on the Specialized Dementia Unit and consults to long-term care.  She is a Scientist at KITE (Toronto Rehab Research Institute).  Her research focuses on dementia care and technology in LTC, and the relationship between psychiatric disorders, their treatments and mobility in older adults.

Webinar 4 - No More Headaches: A Centralized Staff Scheduling Model 
Tuesday, August 25, 2020               Webinar Sponsored By: 
11:15 AM - 12:15 PM

Learning Objectives:

  • Learn about York Region’s successful move to a centralized scheduling model that has put responsibility for the process in the hands of experts and allowed nursing staff to focus on resident care. 
  • Gain insights on how this model has reduced grievances and peak vacation staffing shortages, and ensured  consistent application of collective agreement language. 
  • Hear about the Region’s scheduling protocols and the benefits that have resulted from this shared service model. 


Lorna Soehner
, Manager Workforce Resource and Development, Seniors Services, Community and Health Services, The Regional Municipality of York. Supervisor of Scheduling since 2012. Over the course of two years we went from a de-centralized model to a fully centralized scheduling department that now manages schedules for all 550 Seniors Services staff (LTC & Seniors Community Programs) across 4 locations. All responsibility for staffing is managed by the Scheduling team including after-hours as we are available from 5am through until 11pm x 365 days/year. Increasing automation has been a focus over the past two years and we continue to implement additional efficiencies available through the scheduling software: STD, LTD, Vacation bidding, vacation requests outside of bidding, Extra hours, Project work, HIN shifts, Line changes, New Hires, Orientation shifts, Emergency planning. As Workforce Manager, I now manage a larger portfolio including the business offices, reception staff and all educational needs of the LTC Homes

View preview here

Click here to return back to the main registration page