Must-attend session for staff who conduct investigations
Thursday, March 26, 2020
8:30 AM – 4:30 PM
Villa Colombo, Toronto
The LTC Public Inquiry has underscored the critical importance of ensuring that your home has the proper processes in place for workplace investigations. This timely session provides the training recommended in the report and is a must attend for any staff who conduct investigations as well as those who need to be aware of proper process and due diligence investigation principles.
Undertaking a workplace investigation for incidences of alleged employee misconduct, violence, harassment, theft, injury, bullying, etc., is often difficult, uncomfortable and troubling for all parties involved. However, it is the legal responsibility of the organization to conduct a proper and effective workplace investigation. Moreover, employers are increasingly recognizing what an important tool a workplace investigation can be in discovering problems and preventing their reoccurrence.
Through the use of LTC-specific case work, participants will be armed with increased knowledge, tools and confidence to conduct systematic investigations while applying best practices. The techniques learned can be used for any workplace investigations, such as discrimination, harassment, sexual harassment, resident abuse and any health and safety issues.
This program will include:
> Best practices including the Principles of Nature Justice, preliminary case examinations, interview techniques, notetaking and report writing
> How to identify and avoid confirmation bias when conducting an investigation
> How to attempt to heal the workplace after allegations have been filed and subsequent investigation
Denise Koster has worked in the area of elder/resident abuse since 1985. Denise provides management and labour groups with practical education, intensive training and consultation around the identification, assessment, investigation and management of abuse and workplace violence and harassment. In addition, Denise provides external investigation and threat assessment services to a wide range of clientele.