Emotion-Focused Models of Care: Nurturing Seniors, Retaining Staff

Members: $99 or sign up for all 3 sessions for only $267 (save $30)
Non-Members: $150 or sign up for all 3 sessions for only $420 (save $30)

Three-part series! 

Emotion-focused models of care are being promoted in the not-for-profit, long-term care sector as a way to drive positive culture change, inspire and retain staff, and provide high-quality, person-centred care that prioritizes resident autonomy. This three-part webinar series is your chance to learn more about this approach directly from those who have trailblazed its use in Canada, the U.S. and U.K.

Find out why these models were referenced in the Long-Term Care COVID-19 Commission’s report, how their costs compare to traditional LTC, and the opportunities they hold for your organization. The series will be kicked off by Moira Welsh, journalist and author of Happily Ever Older, which highlights the benefits of emotion-focused care.

Webinar 1
Thursday, October 13, 2022
10:00 am – 12:00 pm


  From Person-Centred to Person-Directed: Emotion-Focused Care and The Eden Alternative
> Hear an overview of emotion-focused care and its different models from journalist Moira Welsh who investigated the approach for her book, Happily Ever Older.
> Learn about the Eden Alternative philosophy of person-directed care and how one western Canadian home has used it since 1999 to drive successful culture change.
> Discover the training this home has provided to other homes across the country that have been interested in adopting the Eden Alternative.

Explore the session's speakers
Moira Welsh, Editorial Board Writer, Toronto Star Newspaper Ltd.
Suellen Beatty, CEO Emeritus, Sherbrooke Community Society Inc.

Webinar 2
Tuesday, October 18, 2022
10:00 am – 11:30 am   


  Free to Be Me: The Butterfly Home
> Understand the principles and development behind the Butterfly Household Model of Care, created by Dr. David Sheard of Meaningful Care Matters, a U.K.-based leading dementia care culture change organization.
> Review how this model has been transforming the culture of care in many long-term care homes in Canada and internationally.
> Hear the story of one Toronto home’s journey to adopt this model for its residents living with dementia.

Explore the session's speakers
Peter Bewert, Managing Director/CEO, Meaningful Care Matters
Daren Felgate, Consultant Learning and Development Manager
Connie Lacy, Director of Seniors Services, Regional Municipality of Waterloo, Sunnyside Seniors' Services
Paige Fernandes, Planning and Community Engagement Coordinator, Belmont House, Toronto
Elleni Bouronikos, Recreation Supervisor, Belmont House

Webinar 3
Thursday, October 20, 2022
10:00 am – 11:30 am



  Feels Like Home: The Green House Model
> Discover a high-quality, cost-effective and sustainable not-for-profit alternative to traditional long-term care homes that has been spreading across the U.S. since 2001.
> Hear how this model joins a small-scale built environment — combining private bedrooms and washrooms with central communal spaces — and a person-centred organizational structure to foster deep, fulfilling relationships between residents and caregivers.
> Find out how this model can be adapted to single-dwelling homes or developed within larger long-term care homes.

Explore the session's speaker
Alex Spanko, Director of Communications and Marketing, Green House Project
Kathleen Goff, Associate Principal, DaVinci Development Collaborative, LLC



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Cancellations: Cancellations will be accepted up to five working days prior to the date of the program less a 15% administration fee that will apply regardless of the status of payment. Registrants who fail to attend the program or cancel after the deadline date shall be liable for the full fee. There is no charge for delegate substitutions. The AdvantAge Ontario Education Department reserves the right to cancel or reschedule this program.

Moira Welsh is the author of Happily Ever Older, about evolving ways to live in our later years. She is an investigative reporter with the Toronto Star and is leading a new multi-year project focused on aging well. Moira has written extensively on seniors’ issues, with a focus on long-term care, along with issues related to social justice, health and the environment. Moira has co-authored three National Newspaper Awards and a Michener Award for Meritorious Public Service Journalism. She was a finalist for the Justicia Award for Legal Reporting and the Canadian Hillman Prize for investigative journalism “in service of the common good.” 

Suellen is the CEO Emeritus at Sherbrooke Community Society Inc. in Saskatoon. She has a Bachelor of Science in Nursing and a Masters of Science from the University of Saskatchewan. She is a Global Partner for Western Canada for the Eden Alternative™ and has trained over 4500 Certified Eden Associates in in-person and online training courses. Suellen consults to organizations and coaches individuals in the areas of leadership, physical environment and culture change.

As a Registered Nurse, I have always had a heart to care for people. My professional career has seen me work in a variety of nursing roles from acute care, gerontology, critical care and various management roles.  This has given me a well-grounded perspective in terms of health and social care.  With Masters qualifications in Oncology and Human Resources, I began to explore roles within Aged and Social care settings. I have been fortunate to work in multi-national roles and influence health care culture through roles such as Aged Care Management of care homes and community services, Regulation experience which has seen me work in National Government compliance and regulation sectors.

After working in learning and development and publishing, it wasn’t until I was 30 that I began working with people living with a dementia and it changed my life. I worked for the Care Consortium at the UK Alzheimer’s Society where we explored and developed new ideas to support people living with a dementia, staff, volunteers, partners and families. It was a dynamic team and the people I met fired my passion to challenge complacency, controlling care, loneliness and the absence of love that I saw and felt in many of services I worked in and visited at that time. I have colloborated with so many inspiring people who have made think hard about what matters most in life and it is my challenge to make what matters a reality for others. 


Constance (Connie) Lacy is the Director of Seniors’ Services for the Region of Waterloo responsible for Long Term Care, Seniors’ Supportive Housing, home care/supports and community programs. Prior to this, she served as Director of Services for Seniors in the Region of Halton. Connie has over 30 years of experience in health, community and education services including 13 years of senior leadership to Long Term Care, Seniors’ Housing and Community Programs.  

Connie is an active leader in the Seniors’ Services sector and is the Chair of the Board for AdvantAge Ontario. She has served on the Board of Directors as Seniors’ Housing representative and Vice Chair over the past three years. Connie is always looking for opportunities to share knowledge and expertise with others in the sector and is a strong advocate for Seniors’ campuses and person-centred care.

Paige Fernandes has been the Planning and Community Engagement Coordinator for 3 years at Belmont House, a not-for-profit long-term care and retirement home located in Toronto. Her primary role is to manage the projects under 2019-24 strategic plan. This includes overseeing the implementation of the Butterfly Model of Care by Meaningful Care Matters on the dementia care floor with her colleague, Elleni Bouronikos. Belmont House is more than halfway through their Butterfly journey. Prior to this role, she managed the quality improvement and education program at Belmont House after completing a Master’s in Science in Public Health and Health Systems from the University of Waterloo. Her graduate research focused on supporting care coordination of seniors’ healthcare through technology.

Elleni Bouronikos is a Recreation Therapist by profession and has worked at Belmont House for nine years. For five of those years she has been the Supervisor of the Recreation Department in both Retirement and Long Term Care. Working as the Co-Project Lead for the implementation of the Butterfly Model has been a great opportunity to enhance the quality of care residents receive and our working environment.


Alex is the director of communications and marketing for The Green House Project, overseeing the non-profit’s messaging and external publications. He is an experienced writer and editor who helped launch Skilled Nursing News, a leading industry trade publication based in Chicago in 2017. At SNN, he developed a deep and broad knowledge of nursing home finance, reimbursement, and regulation. Alex’s work has also appeared in the Boston Globe and the Boston Business Journal.