COVID-19 Education Recordings

Feeling Connected, Staying Safe: Supporting Resident Well-Being (Recorded on July 30, 2020)
The “new normal” caused by COVID-19 protocols means residents have limited opportunities to engage in the daily interactions that used to be typical and structuring aspects of their day. Learn how to help them overcome feelings of isolation and loss of pleasure from the activities of daily life in this resource-rich session. You’ll hear from specialists and advocates about the many creative approaches available to provide more stimulating dining and leisure experiences and put residents more in the centre of the communication loop. Leave inspired by LTC colleagues’ real-life stories of success in the midst of outbreaks, even in homes coping with cramped quarters and aging buildings. We’ve got a great speaker line-up, so don’t miss it!


Bringing Healthcare Safely into Your Home through VirtualCare (Recorded on July 23, 2020)
As we move into a “new normal” and prepare for a possible second wave of COVID-19, homes must be very careful in their approach to outside visitors including health care providers. Learn all about VirtualCare, an online telemedicine platform funded for use in Ontario long-term care homes by Ontario Health to support COVID-19 response and prevention/containment measures.  This secure platform allows residents to access support from their existing healthcare providers, from primary care to physiotherapy, while limiting person-to-person contact, using virtual visits.

Find out how you can implement VirtualCare in your home and the ongoing role it could play once the pandemic is behind us. Hear how homes have adopted this platform in creative ways, keeping residents and their providers safe while continuing to deliver quality resident care.


In This Together: Working with Families to Support Resident Well-Being (Recorded on July 20, 2020)
Family play a valued, supportive role in resident care. Yet the COVID-19 pandemic has imposed new stresses and demands on the relationships that so many homes have worked to build with residents’ families. Families have become anxious about how they can stay involved with their loved ones. In this webinar, you will discover helpful resources and learn creative, sustainable ways to continue to collaborate with family caregivers, even under COVID-19 restrictions. Family advocates and long-term care innovation researchers will share simple approaches to maintaining good family communication as well as success stories in the midst of outbreaks, carrying promise for us all. 


COVID-19 Crisis Communications – Be Prepared! (Recorded on June 4, 2020)
There has never been more urgency to have your crisis communications tools and strategies at the ready. Don’t get caught unprepared. There are so many layers to how COVID-19 is playing out that you never know when you will need manage a communications crisis. And you need your staff and board to know that you are prepared to handle what comes. This session will review what you need to have in place at a minimum and what else to add so that you have what you need when you need it.


Safely Together: Physical Distancing Best Practices (Recorded on June 2, 2020)
We know how important social connections are for our residents, but how can we help them maintain contact with family and friends while keeping them and our homes safe from COVID-19? Learn from the best practices of three different organizations serving seniors and other vulnerable adults in care settings: St. Joseph’s Health Centre Guelph and Elder Care; St. Joseph’s Continuing Care Centre (Cornwall); and Seasons Care Inc. Dietitian Network. Discover how they are facilitating safe outdoor visits, using technology innovatively to promote connections between residents and with loved ones, and helping homes to manage dining operations whether they are facing an outbreak or not.


Keep it Out: COVID-19 Infection Prevention and Control (Recorded on May 28, 2020)
Learn from two different perspectives about the detailed requirements for a sound approach to infection prevention and control, with special attention to COVID-19. Infection control experts will speak on the theory behind infection prevention and control in public health, as well as how to put that into practice to keep residents safe and COVID-19 out of your home. You’ll hear from Madeline Ashcroft of Public Health Ontario and Jane Sinclair, General Manager for Health and Emergency Services in Simcoe County.


COVID-19: Understanding the Implications for HR and Labour Relations (Recorded on May 26, 2020)
As Ontario works towards flattening the COVID-19 curve and reopening, long-term care homes continue to experience the most significant changes and serious impacts of this crisis. This is especially the case when it comes to managing the staffing and human resources concerns which have accompanied the pandemic. Join this webinar to discuss many of the most pressing issues including employee rights and protections, pandemic pay, employee testing, workplace health and safety, personal protective equipment, and more. A toolkit will also be shared for assessing and supporting absent healthcare workers’ return to work.


Vigilant and Ready: Outbreak Management during COVID-19 (Recorded on May 21, 2020)
Long-term care homes have become the epicentre of COVID-19. In the absence of a vaccine, it is critical to have robust plans in place to prevent further outbreaks and mitigate their spread, should they occur. We’re in this together – the best way to learn is from the experiences of colleagues. In this webinar, members from York Region, Yee Hong Centre, and Hillsdale Terrace – one of the first homes to handle an outbreak and clear it – will each share how they’ve contained COVID-19 and worked to keep it out of their homes. You’ll hear specifics on creating preparedness plans, steps for containing an outbreak among residents, among staff, and get insight into the infection prevention and control measures other homes are using.


Providing Compassionate and Appropriate Palliative Care During COVID-19 (Recorded on May 19, 2020)

Addressing palliative care needs, and providing compassionate and appropriate care at the end of life is essential, especially in the context of COVID-19. Representatives from the Ontario Palliative Care Network (OPCN) will walk you through tools and resources to guide and support long-term care homes in the provision of palliative and end-of-life care for residents. Clinicians with experience working in long-term care homes will share practical approaches for addressing palliative care needs in the context of COVID-19, and will help to answer your questions.


Handling Media Requests During COVID-19 (Recorded on May 14, 2020)

Ontario’s long-term care sector has been a media focus during COVID-19, creating an imperative for homes to respond while simultaneously meeting unprecedented operational demands. Media training coach Warren Weeks is here to help. He will discuss LTC-specific best practices for handling reporters’ requests, how to quickly craft key messages, and successfully navigate a media interview under stressful circumstances. Warren will also share clips of media coverage and approaches used by different homes across the country to understand how these lessons apply in a practical setting in the midst of the ongoing crisis.