Hear how the cities of Ottawa and Toronto developed and implemented their own customized care models specific to their contexts using best practices from person-centred and emotion-focused approaches, research evidence, and collaboration with local university expertise.
>Learn how these approaches were piloted and refined through evaluation, peer-led training, and extensive engagement with residents, families and staff.
>Gain practical strategies and insight into how to successfully shift your care model from a medical, task-focused approach to a more social model of living that is focused on relationships and nurturing connections.