Holland Christian Homes
7900 McLaughlin Road
Brampton, ON L6Y 5AY

Members: $390
Non-Members: $525

Shift work, hierarchies, cultural diversity, and operational demands can contribute to interpersonal conflict and power imbalances in senior care teams. Equip yourself with the knowledge and practical tools to foster a respectful work environment, prevent workplace discrimination and harassment, and effectively address complaints when they arise.

This full-day training will connect key legislation and compliance to practical leadership strategies and demonstrate how to integrate principles of psychological safety, neutrality and procedural fairness into each stage of complaint response and investigation. Sector-specific  case discussions and guided self-reflection exercises will strengthen your confidence in managing complex interpersonal dynamics while modelling the accountability and respect that is fundamental to a healthy workplace culture.

• Review and understand relevant legislation (Occupational Health and Safety Act,  Ontario Human Rights Code), key definitions and the difference between workplace conflict and harassment.

• Identify responsibilities and clarify reporting obligations for employers and supervisors.
  
• Reinforce your knowledge about how to receive and assess complaints and learn about investigation best practices.
  
• Discuss behavioural profiles and power dynamics in unionized environments; examine your own bias and influence.
  
• Learn prevention strategies and ways to sustain continuous improvement.

CEO, Koster Consulting & Associates

Denise Koster is a licensed Private Investigator and a transformative leader in elder justice who's four decades of frontline, senior leadership, and consulting experience have advanced systemic change across Ontario’s care, community, and health systems. In 1994, after the murder of one of her elderly clients, Denise founded Koster Consulting & Associates a trauma-informed investigative consultancy that has since, completed thousands of investigations, policy audits, and training initiatives, moving beyond compliance, using intersectional, restorative, and survivor-centred approaches to catalyze cultural and structural reform.Denise’s influence includes serving as a subject matter expert and trainer for the Government of Hong Kong, Ontario’s Elder Abuse Strategy, and the Canadian Centre for Elder Law.Denise has evaluated key provincial initiatives, including the Ontario Family Councils Program and Project S.A.V. and her keynote addresses at Elder Abuse Prevention Ontario and the Global Conference on Ageing have created global discourse on aging, equity, and institutional accountability.Holding an LL.M. in Dispute Resolution from Osgoode Hall Law School and currently in the process of obtaining her PhD in Gender, Feminist and Women’s Studies at York University, Denise’s research challenges dominant biomedical models of aging and reframes institutional care as a site of resistance, transformation, and justice.As a seasoned visionary advocate, Denise is committed to building systems in which older adults not only live free from harm but also flourish with autonomy, dignity, and collective care.

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Cancellations: Cancellations will be accepted up to five working days prior to the date of the program less a 15% administration fee that will apply regardless of the status of payment. Registrants who fail to attend the program or cancel after the deadline date shall be liable for the full fee. There is no charge for delegate substitutions. The AdvantAge Ontario Education Department reserves the right to cancel or reschedule this program.