Villa Colombo Toronto
40 Playfair Ave.
North York, ON M6B 2P9

Members: $390
Non-Members: $525

Note: This workshop is not being recorded.

This full-day workshop gives long-term care leaders practical, trauma-informed skills for conducting fair, timely and well-documented resident abuse investigations. The training is aligned with the Fixing Long-Term Care Act, 2021, and MLTC expectations. Participants will learn how to plan investigations, preserve evidence, assess credibility, manage conflicting accounts, avoid leading interviews and prepare inspection-ready reports.

The session will also address mandatory reporting obligations, psychological safety for residents, staff and families, and strategies to help prevent similar incidents from recurring. Case discussions will provide an opportunity to apply the learning in a practical way.

• Gain practical understanding of relevant legislation and mandatory reporting obligations in cases of potential resident abuse.

• Get a strong grasp of core investigation best practices including structured planning, impartial fact-finding, careful evidence review, clear documentation and writing inspection-ready reports.
  
• Learn how to maintain psychological safety that minimizes re-traumatization and defensiveness among residents, staff and families.
  
• Enhance your team’s ability to conduct consistent investigations that support a culture of accountability and stand up to regulatory scrutiny.

CEO, Koster Consulting u0026 Associates

Denise Koster is a licensed Private Investigator and a transformative leader in elder justice who's four decades of frontline, senior leadership, and consulting experience have advanced systemic change across Ontario’s care, community, and health systems. In 1994, after the murder of one of her elderly clients, Denise founded Koster Consulting u0026nAssociates a trauma-informed investigative consultancy that has since, completed thousands of investigations, policy audits, and training initiatives, moving beyond compliance, using intersectional, restorative, and survivor-centred approaches to catalyze cultural and structural reform.nnDenise’s influence includes serving as a subject matter expert and trainer for the Government of Hong Kong, Ontario’s Elder Abuse Strategy, and the Canadian Centre for Elder Law.nnDenise has evaluated key provincial initiatives, including the Ontario FamilynCouncils Program and Project S.A.V. and her keynote addresses at Elder Abuse Prevention Ontario and the Global Conference on Ageing have created global discourse on aging, equity, and institutional accountability.nnHolding an LL.M. in Dispute Resolution from Osgoode Hall Law School and currently in the process of obtaining her PhD in Gender, Feminist and Women’s Studies at York University, Denise’s research challenges dominant biomedical models of aging and reframes institutional care as a site of resistance, transformation, and justice.nnAs a seasoned visionary advocate, Denise is committed to building systems in which older adults not only live free from harm but also flourish with autonomy, dignity, and collective care.

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Cancellations: Cancellations will be accepted up to five working days prior to the date of the program less a 15% administration fee that will apply regardless of the status of payment. Registrants who fail to attend the program or cancel after the deadline date shall be liable for the full fee. There is no charge for delegate substitutions. The AdvantAge Ontario Education Department reserves the right to cancel or reschedule this program.